Technical Support | Top FAQ's | How-To Guides

Welcome to the LoupeCam® - Technical Support portal.  Here you will find many resources, including but not limited to, FAQ's How-To Guides and general aid.  For all inquiries beyond this forum, feel free to address them to us and we will respond ASAP!

Top FAQs

Can I capture a screenshot with LoupeCam® Settings (Mac)?

  • Yes, you can capture a mouse-over window based screenshot by pressing the "ENTER" key on your keyboard. The resulting image will be placed on your desktop for review.

Are there any available keyboard shortcuts for LoupeCam® Settings Macintosh?

  • If you depress the "Up Arrow Key," you can start a new recording.
  • If you depress the "Down Arrow Key," you will initialize the Stop / Save / and File Automation parameter which will apply a military time-stamp to your file.
Are there any aids which provide focal calibration?
Are there various forms of technical support packages available?
  • Technical support is included with every LoupeCam® Camera purchase (Video Tutorials, Email & Phone Support). Onwards, additional packages are available, which are composed of varying levels of support. Enquire with us.
Return Policy
Warranty | Return Policy
We are compatible with Macintosh Mojave, Catalina and Windows 10!
At A Glance | Quick Facts
"PWM"|White paper regarding Pulse-width modulations affects upon optics

Click here to view a captured example of Pulse-Width Modulation..

→Minimum System Requirements

In order to use the camera system and software in an optimized way, here are the minimum system requirements for your computer.

  • Windows 10
  • Mac OS 10.14 Mojave / 10.15 Catalina*
  • Intel i5 @ 2.5 GHz (Intel i7 2.4 GHz+ Preferred)
  • 4 GB RAM (8 GB Preferred)
  • USB 2.0|3.0 Port
  • Intel HD Graphics 4400+ (NVIDIA/AMD Discrete 1GB VRAM Preferred)
  • 1 GB+ available Hard Drive space to store video captures

→Computer Power Management:

Please read our power management procedure

→Codec Recommendation for Windows 10: 

Please read our recommended codec installation procedure